What Is the New Homes Quality Code?
Plain English guidance on the New Homes Quality Code, who it applies to and why it matters to new build homeowners.
The New Homes Quality Code sets standards for registered developers and explains how new build homeowners should be treated before and after completion. The NHQB oversees the code, but homeowners mainly need to understand what the code means for reservations, handover, aftercare, complaints and clear communication.
What this means for homeowners
The New Homes Quality Code is intended to help homeowners understand what they should be told, how developers should communicate, how aftercare should be handled and how complaints should be managed. It is most relevant when homeowners are reserving, approaching completion, moving in or trying to get defects dealt with after handover.
Clear information
Homeowners should be given clear information before and after they buy, including important details about the home, handover and aftercare process.
Fair treatment
The Code is designed to support fairer treatment of new build purchasers by registered developers.
Aftercare and complaints
It helps explain how issues and complaints should be handled after completion.
Evidence still matters
Clear photos, descriptions and records are still important when raising visible defects or workmanship concerns.
Where snagging fits in
A professional snagging inspection records visible defects, damage, incomplete work, poor finishes and workmanship concerns.
A snagging report can help homeowners present clear evidence to their developer, especially where issues need to be raised through aftercare or a formal complaints process.
South Wales Snagging Co does not act as NHQB, the developer, Building Control, a warranty provider or the New Homes Ombudsman Service. The inspection helps homeowners identify visible issues clearly and raise them with confidence.
Key takeaway
The New Homes Quality Code can help homeowners understand how developers should communicate, provide information, manage aftercare and deal with complaints. A snagging inspection can support this by recording visible issues clearly with evidence.
Need your new home inspected?
South Wales Snagging Co provides independent snagging inspections across South Wales, helping homeowners identify visible defects clearly and raise issues with confidence.